Privacy policy

About this policy

This privacy policy explains how Scottish Energy Efficiency ("we", "us") collects, uses and protects your personal information when you use this website (homeenergyloanscotland.co.uk) or request a no-obligation survey or quote for a home energy upgrade. We are based at Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY. By submitting your details through our enquiry forms, by phone, by WhatsApp or by email, you agree to the practices described in this policy.

Information we collect

When you request a survey or quote, we collect the information you give us: your name, phone number, email address, postcode, the type of upgrade you are interested in (solar panels, battery storage, air source heat pump, new heating, or a combination), and any message you include. We also record the page you submitted the enquiry from and the website domain. If you call or WhatsApp us, we may note the details of your enquiry in the same way.

We do not use cookies to track you across other websites. For details of the limited cookies this site uses, see our cookie policy.

How we use your information

We use the information you provide to:

• Contact you about your enquiry and arrange a no-obligation survey at a time that suits you.
• Provide a tailored quote and a representative finance example after your survey.
• Coordinate with our MCS-certified partner installer if you decide to proceed.
• Answer your questions about home energy upgrades and finance.
• Keep a record of your enquiry for our internal administration.

We quote for paid installations only. Loans are available, subject to status, and a representative example is provided with any quote.

How we share your information

We share your information only with our MCS-certified partner installer, and only for the purpose of arranging and carrying out your survey and installation. We do not sell your personal information to third parties. We may share information where required to do so by law.

When you submit an enquiry form, your details are sent via a third-party automation service to our team so we can respond. That service processes the data on our behalf for the sole purpose of delivering your enquiry to us.

How long we keep your information

We keep your enquiry details for as long as is necessary to respond to your enquiry and, if you proceed, to arrange and complete your installation. If you do not proceed, we will delete your enquiry details when they are no longer needed.

Your rights

You have the right to ask what information we hold about you, to ask us to correct anything that is inaccurate, and to ask us to delete your information in certain circumstances. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your information.

Contacting us

If you have any question about this policy or how we handle your personal information, please contact us:

• By phone: 0141 230 0198
• By email: info@scottishenergyefficiency.co.uk
• By post: Scottish Energy Efficiency, Unit 3 Prospect III, Prospect Business Centre, Dundee DD2 1TY